Koi and Pond Supplies and Information
Koi Pond Central

  PRIVACY POLICY

  Our business depends on your trust. We aim to earn your trust by collecting only the minimum amount of information that we need to protect users (and ourselves) against fraud—and by keeping your personal information confidential. We do not share or sell any information about you. We respect and protect your privacy and the privacy of your personal information. Your credit card information really is protected very well. So well in fact, that we do not store or have access to the full credit card number for your on-line purchases.

  We use the information we collect about you  1) to provide our services and process your transactions, 2) to provide customer service,  3) to determine your eligibility to receive offers or products, and 4) to improve our services.

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  ORDERING POLICY

• We accept Visa, MasterCard, and money orders.
• We will accept a personal check, but we will not ship the merchandise until the check has cleared the bank.
• You may order on-line or by calling in the order. See contact us listed below.
• Security is in place when you are using your credit card to order. SSL 128 bit encryption scrambles the data to keep your information secure when processing your order on-line.
• We use US Bank and their Via Klix secure software for processing funds. Very reliable and safe!

• Large items over 150 lbs. are shipped via common carrier directly from the manufacturer or supplier. The common carrier shipping company charges an additional fee for residential deliveries. This additional fee is waived if you ship to a commercial address or you obtain the merchandise at the shipping terminal. The shipping company will call you to schedule a delivery date and time. Common carrier deliveries must be signed for, so please be available. The shipping company will not unload the merchandise. If the merchandise is too heavy to lift, it is your responsibility to provide the unloading method. Please allow 8-15 days shipping time excluding holidays and weekends. It is important that you inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept damaged goods, the claim for damage becomes your responsibility, and we are then unable to assist you in processing this claim.

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  RETURN POLICY

• We offer a 30 day money-back guarantee. If you wish to return an item, you must do so within 30 days. Please contact us to make arrangements FIRST by calling (360) 588-0140.
• The item must be unused, in the original packing, and suitable for resale. You will need to pay for the return shipping. Refund limited to purchase item only. Shipping and handling is not refundable. 
• If we find that SkagiTek Inc. was in error, then your shipping costs will be refunded once the item is received in resalable condition.
• We do charge a restocking fee of 20%.
• We honor all manufacturers' warranties. If you have a warranty claim, please contact us to make arrangements to return the item to us or the manufacturer. Please wait for instructions on returning the item until after we have contacted the manufacturer. You will need to pay for the return shipping. We will either issue you a refund or replace the item. We generally pay the normal shipping charges to send a replacement to you.
• The Advantage Filters have special instructions for returning and warranty. Please contact us by phone or email to make arrangements.
• Returned items may require repair to bring to resalable condition. All costs including labor incurred will affect the amount of the refund. The amount of the refund is at the sole discretion of SkagiTek. 
• Refunds may take as much as 60 days from when items are received. (Usually one week if no repairs are needed.)
• Items returned without authorization generally do not qualify for a refund. You must call (360) 588-0140 first for authorization!
• Authorized returns may be asked to ship the item to the following address; 1315 Georgia Ave. Anacortes, WA 98221

If your having problems with a product, call, we may be able to help!

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  CONTACT US

    Should you have questions or concerns about these policies, please contact us. 

    We look forward to assisting and working with you. We really do want your shopping experience with us to be a positive one.